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Improve Hotel Customer Service with Commercial Laundry

by zadis
December 5, 2022
in Home Improvement
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Improve Hotel Customer Service with Commercial Laundry
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Managing a hotel business is full of ups and downs. In the hospitality industry, one of the major challenges that you face daily is laundry. How you manage your laundry impacts the performance and production of the hotel. With this, hiring a commercial laundry company Mackay to handle the task is a good idea for several reasons. After all, laundry is the least important aspect of running a hotel. 

Using a commercial laundry service is an effective way to ease the burden and stress of washing uniforms, linens, and other washable fabrics on a regular basis. Here are some of the benefits of choosing commercial laundry for guest satisfaction and the overall quality of your hotel:

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A partner in providing excellent guest experiences

Great linens are a crucial element in the overall guest experience, and a commercial laundry company will be your partner in making every stay in the hotel memorable. Working with a hotel laundry service can help maintain luxury linens so that your hotel guests will feel pampered in their bath robes and have a good night’s sleep. Your hotel will be known for delivering value to guests. 

All-in-one destination

The greatest benefit of using a commercial laundry service is the variety of work that these professionals can do for your hotel laundry needs. They handle the washing of towels, uniforms, tablecloths, bedsheets, curtains, etc. The garments are also folded after getting washed. The standard services you get from a professional laundry company are folding, laundry, dry cleaning, ironing, stain treatment, packing, pickup, and delivery all in one company. 

Another service that makes commercial laundry extremely beneficial to hotels is the bulk service. The hotel laundry service accepts large quantities of any type of linens and clothing regularly. Therefore, they can handle whatever the size of your load is in a single day, giving the same high-quality service to all their clients. 

Space saving

No matter how big your hotel is, adding an on-property laundry will use up more square footage. The amount of linen you need to wash on a daily basis impacts the space you need for washing and drying, not to mention the real estate needed for your laundry equipment. Hiring a professional hotel laundry service removes the need to designate a large area for laundering. 

Care for fabric

All linens have a life cycle, no matter how expensive or luxurious they are. The good news is that a commercial laundry company has powerful equipment that can meet large-scale hotel laundry needs. This machine is specifically designed to protect fibers and prevent damage to ensure linens stay smooth or fluffy while being thoroughly cleaned.

These commercial laundry services typically use tunnel washer technology that allows for the machine to be gentle on the fabrics but tough on stains. Dryers also have advanced sensors that prevent damaging the materials from overdrying. Moreover, those who iron and fold, do their jobs efficiently, keeping your valuable fibers in the mind.

Save money on laundry expenses and other hidden costs

One reason that some hotels do not outsource to a linen service and choose to run their own on-property laundry is that they underestimate their laundry-related expenses. If your hotel takes care of its own laundry, you can see things that cost money such as washing machines, cleaning chemicals, detergents, etc. But you will soon know that there are hidden costs associated with it as well. These include equipment upgrades, equipment maintenance, staff salaries, and utilities. 

When you switch to a commercial laundry company, you are consolidating them all at one cost. Putting the open and hidden costs in one package will help reduce the costs and keep the quality high. 

Helping the environment

Aside from providing you with cost, time, and space-saving benefits, the machines from professional laundry services significantly use less water and energy. It means they discharge less water into the environment. With this, you can keep the water and energy costs for your hotel, as you let the commercial laundry experts take care of your needs. 

Meet regulatory requirements

Businesses such as your hotel from the hospitality industry must meet strict standards for cleanliness. Those store-bought machines you have in your hotel are primarily designed for domestic purposes; hence, will not be able to clean all your laundry effectively compared to large commercial machines. Only a professional laundry company can meet the regulatory requirements for laundering. 

Factors to Consider When Choosing a Commercial Laundry Company

Technology. In these modern times, commercial laundry services are quite apart from the laundry processes that were used before. The processes are much more efficient and quicker today, providing more satisfactory results. This also makes inventory easier and more accurate. For this, it is best to choose a commercial laundry service that uses the latest technology in the way they do their job and the manner they deliver their services. 

Pick Up and Delivery. Hotels hire a commercial laundry company to eliminate the need to do these chores on their own and increase productivity overall. By using these professional laundry services, they rest assured that someone efficient is taking care of the task for them. However, your hotel cannot truly enjoy the benefit of convenience if you need to drive and pick up your laundry at a commercial facility every time you need their services. So, when looking for a laundry service provider, pick the one that offers pickups and deliveries. 

The Cost. Before you move forward with any business venture, a crucial factor to consider is the cost. Most commercial laundry companies charge by weight, and you can find some service providers that charge by the piece. The more economical option is paying based on the weight of your laundry compared to paying by the number of garments. This pricing strategy also plays a major role in building loyalty and volumes. 

History. One proof of reliability is how long the company has stood firm against the test of time. The longevity of the professional laundry company is a partial indication of the quality of service they provide. It is one of the reasons why they are still standing through the years. Moreover, the history of the company will tell you how it has improved and evolved, including how they handle various clients and difficult situations. 

Transparency. A reputable and trustworthy company will have nothing to hide, from its equipment to its processes and pricing. You can test the transparency of a commercial laundry company by asking questions. Therefore, ask about their policies on returns, replacements, refunds, and so on. 

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